Help & FAQ

Most cafés are live in 15–30 minutes. Sign up, upload your logo (we take your colours from it), add your menu and print your table QR cards.

No. Upload a photo or PDF of your printed menu on Menu → Import & export; AI reads the dishes, prices and categories and you review them before saving. You can also import a spreadsheet.

Yes. Send us your menu and our team builds it, with images and table cards, then hands the account over to you.

No. They scan the QR code with their phone camera or tap the NFC tag, and the menu opens in the browser.

Open the dish in Menu → Dishes, change the price and save. The menu updates straight away. Dishes without a price aren't shown to guests.

Yes. In Menu → Bulk pricing, enter a percentage for a category or the whole menu, pick the rounding, preview and publish. Every change is kept in the price history.

Mark it “Sold out” in the dish list. Staff can do it from their own logins too. Guests see it greyed out.

Yes. Add options on the dish form (e.g. Small / Large), each with its own price, allergens and calories.

Set serving hours on the category and the menu shows it only during those hours.

Tick the 14 allergens for each dish and option. Guests see them as icons on every dish and can hide anything containing allergens they avoid.

Turn them on in Settings → Guest features and AI estimates approximate calories for each dish. Edit any value on the dish form — your value is never overwritten. Guests see “~450 kcal” with an explanatory note, plus the 2,000 kcal daily guidance.

Choose languages in Settings → Country & language. Dishes are translated automatically when you save; review them in Menu → Translations. Guests get the menu in their phone's language.

Add your tables in Service → Tables & QR and press “Print QR cards”. Each table gets its own QR code, and Insights shows scans per table.

Enable it in Settings → Guest features. Guests tap “Call waiter” or “Bill” and the call appears on the Calls screen with a sound.

Keep the panel open on the service phone or tablet and press “Test sound” on the Calls page at the start of each shift. Make sure the phone isn't on silent.

In Menu → Offers & notices, give a dish an offer price and hours, or write a notice shown at the top of the menu. It disappears automatically when it ends.

Guests → Feedback. Guests who give 4–5 stars can be sent on to your Google review page (add your Google review link in Settings → Buttons).

Yes. Use the “Show your menu on it” link at the bottom of Share & print → Links, and open that address in the TV's browser.

Invite them by email from Team & plan. The Staff role only sees calls and sold-out marking; they can't change prices or settings.

Press “Forgot password” on the sign-in page; we email you a link that works for one hour. Check your spam folder if it doesn't arrive.

Choose a plan to continue. Your menu stays online for 14 more days while you decide, and nothing is deleted.

Just email us. Cancel within 14 days of your first paid period for a full refund. You can export your menu as a spreadsheet.